![]() She said that it is their policy that the pool cannot be used once we are checked out. The lady at front desk apologized and said that it was unacceptable the way our kids were treated by the manager and that we had bugs in our room. I saw the manager running out to the pool screaming at our kids to "Get our of the pool!" That's when we've had it and complained to the front desk about our experience and the bugs in our room. When we were then checking out, my kids wanted to go and swim for a few minutes. They came back without the juice as the lady at the front desk said they can't get more. My kids went to get some continental breakfast and then went back to get some more juice. We found a few: in my husband sock, in his shoe, two in my son's shoe, two on the wall, and two in my daughter's swimsuit. ![]() We were then checking all of our cloth, shoes, socks, suitcases. It was unacceptable and I took a picture of it. Then I looked again, and there was another crawling inside my daughter's swimsuit. I couldn't squish it as the carpet was dark. In the morning, I touched my daughter's swimsuit to see if it was dry and saw a bug dropped from it on the carpet. I kept waking up multiple times throughout the night. The bed was really hard and uncomfortable. Who knows what else is there - bed bugs? I tried not to think about it, and went to bed. I started getting uncomfortable as I didn't want any crawling on us when we were sleeping. My husband smashed it and then I saw another crawling in the bathroom. When we came back to our room at night, we saw one bug crawling on the wall. ![]() Again, we didn't want to ruin our vacation and dropped our stuff and went to enjoy Seaside town and the ocean. The mattress on the side had yellow stains too. Then, when we got in our room, you could definitely see outdated and smelly rooms with dirty brown carpet. ![]() At first, customer service wasn't great but we didn't pay attention due to the lower price we paid compared to the other hotels that were right on the beach. We were staying at 4-plex unit, on second floor, room 563. I rarely write a review, but this was the worst stay I've ever experienced. ![]()
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